FAQ

Subscribe to our newsletter and receive the discount code to use for your first purchase. Enter it at check out to receive the discount. Here is the link to the subscription page.

The 10% discount code is not usable on the Eco-Wembley collection in collaboration with Acbc and is not cumulative with other active offers/promotions.

Currently, you can buy all countries of the world.

The languages available for browsing the site of Alexander Smith are Italian and English, which can be selected at the top of the site.

Sign up for the newsletter via the form at the bottom of the site. For you immediate 10% discount!

Once the order is completed, you will receive an automatic confirmation email to the email address indicated at the time of purchase. If you don’t receive it, check your junk mail. If you don’t see it there either, please contact Customer Service.

For any request regarding order tracking, send an email to shop@alexandersmith.it indicating in the subject the order number.

Yes, you can unsubscribe from the newsletter at any time. 

We work every day to deliver high quality products. If you receive a defective item do not hesitate to contact Customer Service: we will resolve the unpleasant situation as soon as possible! 

We suggest you to visit the dedicated page, you will find instructions on how to make a return.

Shipping costs depend on the type of shipment and the country of destination. See the dedicated page for more information.

The delivery terms depend on the type of shipment chosen and the place of destination. See the dedicated page for more information.

Accepted payment methods are the most commonly used credit cards and Paypal. See the dedicated page for more information.

No, the country where the goods are delivered must be the same as the country indicated in the shipping address, while it is possible to request the shipment to a different address than the billing address provided that the same country.