Returns and Refunds
Our return policy has a duration of 14 days, you can then return the product within 14 days from the delivery date. If you change your mind, you can return your purchase on alexandersmith.it.
Here is how:
- Write an email to request the return to email@example.com, attaching the Return Form in downloadable PDF format directly from here.
- The return form must be filled in correctly in order allow the return of the product and refund.
- Expect a reply from our customer service, which will provide all the information to be followed: the return will be managed exclusively by the Seller.
- You will be asked to drop the parcel to the closest pick up point (dipending on the courier). If you wish, you can ask to have the parcel picked up by the courier at your location.
In order for the right of withdrawal to be properly exercised, the following provisions shall be followed:
- the Products must be delivered to the Courier intact, and they must not have been used, worn, washed or altered in any way;
- Products must be returned in their original packaging.
The original packaging must be wrapped in an additional protective packaging in order to preserve the integrity of the Products during transport.
The Consumer will also be held responsible for any decrease in value of the Products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the Products.
The package can only be sent from the country where the order was placed. If the return does not meet the conditions listed above, the package will be sent again and no refund can be made.
If the right of withdrawal is correctly exercised by the Consumer in the terms and in the manner described above, it allows the refund of the products purchased.
The cost of returning the product will be charged to the Consumer, and the following amount will be deducted from the refund:
- Returns from Italy: 10 €
- Returns from UE and Other Countries: variable amount according to location (including any duties and other taxes/taxes to be paid).
The refund for the return of the product will not include any express shipping costs incurred for the sending of the same.
Once the return has been received and verified, we will inform the Consumer whether the eligibility for a refund.
Usually returns are refunded within 3 working days from the date of delivery in our warehouse. Sometimes, in particularly demanding periods, it can take up to 7 working days.
Refund will be automatically paid on the payment method originally provided. Bank or credit card processing may take some time to register the refund.
Refund times vary depending on the payment method chosen:
- Credit Card: The bank will refund the Consumer within 7 working days from the receipt of the Return Confirmation email. The time required to view the refund on your account depends on the bank.
- Paypal: the refund will be visible on the Paypal account within 24 hours of the Confirmation Return Acceptance email.
You can always contact us for any questions regarding returns and refunds at firstname.lastname@example.org.