FAQ

FAQ

  1. How do I use the 15% discount code? Upon check-out, enter the discount code XMAS15 and you will be entitled to 15% discount on a minimum expense of 179 Euro. Remember that in order to activate it, you must be subscribed to the Alexander Smith newsletter. Here is the link subscription link https://www.alexandersmith.it/it/pages/subscribe-to-our-newsletter-2. (the code will be active from 17 of 07 December to 23.59 of 16 December)
  2. By when can I order to receive the order before Christmas? We guarantee the delivery by Christmas for all orders made by December 16 at 23.59.
  3. Where can I buy Alexander Smith products? Currently, you can make acuists in all countries of the world.
  4. In which languages can I navigate? The languages available for browsing the site of Alexander Smith are Italian and English, which can be selected at the bottom of the site.
  5. How do I stay updated on Alexander Smith world offers and news? Sign up for the newsletter at the following link https://www.alexandersmith.it/pages/subscribe-to-our-newsletter-2. For you immediately a 10% discount!
  6. I completed an order but I did not receive an order confirmation email, how do I know if it was successful? Once the order is completed, you will receive an automatic confirmation email to the email address indicated at the time of purchase. If you don’t receive it, check your junk mail. If you don’t see it there either, please contact Customer Service.
  7. How can I be informed about the order status? For any request regarding order tracking, send an email to shop@alexandersmith.it indicating in the subject the order number.
  8. Can I unsubscribe from the Alexander Smith newsletter? Yes, you can unsubscribe from the newsletter at any time. 
  1. What can I do if I receive a damaged item? We work every day to deliver high quality products. If you receive a defective item do not hesitate to contact Customer Service: we will resolve the unpleasant situation as soon as possible! 
  1. How to proceed with the return? We suggest you to visit the dedicated page https://www.alexandersmith.it/it/pages/returns-and-refunds, you will find instructions on how to make a return.
  2. What are the shipping costs that are attributed to my order? Shipping costs depend on the type of shipment and the country of destination. See the dedicated page for more information: https://www.alexandersmith.it/it/policies/shipping-policy.
  3. How long will I receive my order? The delivery terms depend on the type of shipment chosen and the place of destination. See the dedicated page for more information: https://www.alexandersmith.it/it/policies/shipping-policy
  4. What payment methods are accepted? Accepted payment methods are the most commonly used credit cards and Paypal. See the dedicated page for more information: https://www.alexandersmith.it/it/pages/payment-methods.
  1. Can the country where the goods are delivered be different from the country where the goods were purchased? No, the country where the goods are delivered must be the same as the country indicated in the shipping address, while it is possible to request the shipment to a different address than the billing address provided that the same country.
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