Our exchange policy has a duration of 14 days, you can then exchange the product within 14 days from the delivery date. If you change your mind, you can change your purchase for free on alexandersmith.it.
You can change the product one time with a different size or a different color of the same item, or with a different item. The intention of the exchange must be indicated in the return form in the dedicated section.
Here is how:
- Write an email to request the change to: firstname.lastname@example.org, attaching the change form in PDF format downloadable directly from here.
- The exchange form shall be filled in correctly in such a way as to permit the exchange of the product.
- Expect a reply from our customer service, who will provide all the information to be followed: the change will be managed exclusively by the Seller.
- The courier will pick up the package where and when and where it’s best for you.
- You will receive the new product after checking the returned product.
In order for the exchange to be properly exercised, the following provisions shall be followed:
- Products must be delivered to the Courier intact, or they must not have been used, worn, washed or altered in any way;
- Products must be returned in their original packaging.
The original packaging must be wrapped in an additional protective packaging in order to preserve the integrity of the Products during transport.
The Consumer will also be held responsible for any decrease in value of the Products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the Products.
The package can only be sent from the country where the order was placed. If the return does not meet the conditions listed above, the package will be sent again and the desired change cannot be made.
The costs of returning the package, in the case of product exchange, will always be charged to us instead sending the new product will follow the commercial policies of the first.
After the change of the product it will not be possible to make the return.