RETURN & REFUND POLICY

RETURN POLICY

You can choose to return any item purchased on alexandersmith.it within 4 days from the delivery date. That’s how:
 

  1. Send a request to: info@alexandersmith.it
  2. Make sure the products are in the same condition as you have received them, with intact packaging, otherwise we will not be able to accept your return and make the repayment.
  3. Wait for a response from our customer service.
  4. Our courier will pick up the parcel where and when it suits you.

 
Your return will be insured in case of loss or theft during transport.
You can send back your parcel only to the Country in which you have placed your order.
If your return does not meet the conditions listed, the package will be sent back to you and no refund will be made.
 
 

EXCHANGE

If you want to change the size of the product that you purchased, you can do so by paying only the cost of shipping, within 4 days from the delivery date.
Send a request specifying the “Change” option and select a new size among those available: we will reserve the new item for you and, just received your return, we will ship it to the starting address. At the time of delivery we will notify you by e-mail.
You can change the size of an article once, but you can always return it following the instructions of our Return Policy.
 
 

RIMBORSI

We usually accept return within 3 working days from the date of delivery to our warehouse. During particular busy times it can take up to 7 working days. After the acceptance we will immediately require refund and send you an e-mail confirmation.

The Refund time will vary depending on the chosen payment method:
 

  • Credit Card: our bank will refund within 7 working days from the email of Confirm Acceptance. The time required to display a refund to your account depends on the Institute of Paper output
  • PayPal: refunds will be visible from your PayPal account within 24 hours by e-mail Confirm Acceptance
  • Bank transfer: the refund will be made by transfer to a bank or postal account to be indicated in the Return Form. The amount refunded will be visible on your statement within 10 working days from the email Confirm Acceptance.